Privacy Policy

Last updated: October 28, 2026

Winter Star Lights (Winter Star Holiday Lights, LLC) respects your privacy. This policy explains what information we collect when you contact us or use this website, how we use it, and the choices you have.

Information we collect

• Information you give us: your name, phone number, email address, property address and the details you share about the lighting you would like, when you fill out a form, call, text, email or message us.
• Information from our work together: appointment dates, quotes, project details and photos of completed installations.
• Website information: basic technical data such as browser type and pages visited, collected through cookies and similar tools to keep the site working and understand how it is used.

How we use your information

• To respond to your inquiry, prepare quotes and schedule consultations, installations, service visits and takedowns.
• To send you messages about your quote, appointments and service, and to ask for feedback after a completed job.
• To send seasonal reminders and offers, only if you have opted in to marketing messages.
• To run and improve our website and our business.

Text messages (SMS)

If you give us your mobile number and opt in, Winter Star Lights may send you text messages about your inquiry, quote, appointments and service. If you separately opt in to marketing messages, we may also send seasonal reminders and offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We only share your information with service providers who help us run our business (for example, our customer messaging and scheduling software), and only so they can provide those services to us.

How we share information

We do not sell your personal information. We share it only with service providers that help us operate (such as our scheduling, messaging, email and website hosting providers), when required by law, or to protect our rights and safety.

How we protect and keep information

We use reasonable safeguards to protect your information. We keep it for as long as we need it to serve you, to keep records of our work, or as required by law.

Your choices

• Reply STOP to any text to stop receiving texts.
• Use the unsubscribe link in any email to stop marketing emails.
• Contact us to ask what information we hold about you, or to have it corrected or deleted.

Contact us

Winter Star Lights
Asheville, NC 28804
Phone: (828) 280-4787
Email: [email protected]